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Quality Assurance

 

1. All products will be subject to strict quality inspection to make sure the products sent to our customers are qualified.

2. To ensure the proper function and prolong the product life, please follow the User Manual Instruction strictly. When playing PIPO tablets, please use PIPO original accessories only.

3. All products are under 45-Day Replacement Guarantee. All PIPO tablet PC are under 1-year Free Repair service. If your package is delayed and cannot arrive within 45 days after your payment, the Replacement Guarantee day shall be within 5 days against its real arrival.

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4. Quality Assurance Policy

Once you buy from pipomall.com, your consumer right is protected under our Quality Assurance Policy. If detective happens, earlier notice and return will be more benefit for you.

1)       Dead On Arrival: (DOA)

  1. Dead On Arrival means that you get the defective items from the post package. If any product is DOA, please inform us by contacting online Customer Service or sending email within 2 days after arrival or 30 days after shipment if the delivery date is not traceable (the order shipment date and order notification are provided to you by email).

please kindly provide us with proof as below:

l   The photos of original pipomall package with front and back. A clear bar code is necessary.

l   The photos or video of the defective items

l   The photos, video and screenshot showing the malfunction of the defective items.

  1. send it back for replace or repairment. 
  2. *It's necessary to get a RMA before any return action.
  3. If apparant sign of the tablets have been used for a long time, it can'be be defined as DOA.

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 Pipomall.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product, as well as the return and resend shipping fee will be at customer's cost in that case. Any returned tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

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2)     Defective and malfunction

A. Send back within 45 days:

*If you send back the defective item within 45 days (not DOA), after we get the item and confirm it as non-abuse or misuse defective, we will repair it and resend back to you free of charge. The return fee is covered by customer, and the resend fee is at our cost.

It refers to malfunction only, not includes physical damage or defective caused by abuse or misuse. 

B. Send back after 45 days:

  1. *If you send back the item after 45 days within 1 year, your defective item can be repaired free of charge. The return and resend shipping will be at customer's cost.

 

Please kindly be attention be below notice:

1)      Physical damage and defective cased by abuse or misuse are not within this Quality Assurance Policy.

2)      Repair under 1-Year Free Repair period is free of charge. However under the defective or damage caused by abuse or misuse, if the component must be replaced, the component fee will be at customer’s cost.

3)      A RMA is necessary before return. To get more about RMA, please contact us by LIVE SUPPORT to send email to cocoli@pipomall.com. 

 

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5. NON Quality Assurance

Any product will not be eligible for return or repair if:

1)      It is not purchased from pipomall.com.  Once we send the package to our client, the unique serial number is sent to our client by email at the same time.

2)      It is without a valid, readable serious number, including but not limited to products with missing, damaged or unreadable serial number.

3)      The tablet PC machine is open by our customer, that causes defective or malfunction.

4)      Defective or malfunction caused by misuse or abuse.

5)      Defective or damage caused by use of non-PIPO original accessories.

6)      Defective or damage caused by installing other machine, other function, non-PIPO genuine software, incompatible software, or infected by virus.

7 )    Defective or damage caused by incorrect upgrade.

8)      Free gifts.

 

6. To protect your profit, it is Necessary to check the package carefully before you sign on the shipping bill when you are ready to accept the package shipped by Registered airmail or any Express. Please pay attention to:

a. Check the package if it is complete without any damages

b. Open the box and ensure that all the items ordered are there

c. If the package is broken or somthing is missing or empty, ask the Post service/express company to provide proofs and ask them to write down what happened on the way, and please open a file to the post /express company. and please contact with us immediately!

d. Once you sign on the shipping bill, it shall means that you have confirmed the quantity and complete outer condition. If any question when you receive a package, please contact us as soon as possible.


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7. The Quality Assurance valid from your payment day. The day we mentioned above is natural day. 


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